You'll Love it at Levitz? NOT ME!

Ok, so on New Years Eve I walked into Levitz and purchased a dining room set. I made a delivery date for February 4th. One week later, I went back to Levitz to purchase the matching buffet table and hutch. The same man who sold me the dinning room set sold me the buffet table and hutch. AFTER taking my money and setting the same February 4th delivery date (I was so happy I would get all the pieces on the same day), the salesman tells me he doesn't want to panic me, but the dining collection I ordered may be discontinued and I may not get my merchandise. I told him since I paid in full, there should be a tag on the pieces in the warehouse, with my name on it. He told me that is the way it works in a perfect world, but Levitz' warehouse isn't big enough, so they have a first come first serve delivery system.

In other words, I placed my order on New Years Eve and scheduled a February 4th delivery date. If another customer comes in a week later, buys the same item but has it delivered before my date, they will get my table, so if there aren't any tables in the warehouse for me, I'm just screwed.

In order to ensure my items are delivered, we moved the delivery date to January 19. Shortly before the delivery date, I'm told that the table and chairs will arrive on January 19th, but the buffet table and hutch will not be in the warehouse until January 30, so they are still scheduled to arrive at my house on February 4th. Fine.

So January 19 comes. The delivery time is set between 11am and 3pm. They came at noon. GREAT, until I inspect my furniture for damages.

The table is whitewash wood and ceramic tile. One spot on the whitewash wood is clearly discolored. One of the legs of one of the chairs is broken in half. While the delivery guys were still there I got the warehouse on the phone. I'm told to return the one chair and keep the table. The following week they will bring me a new chair and exchange the table.

So the next week, try #2, the new chair comes in perfect shape, the wood on the table is immaculate, but one of the tiles is cracked! Back goes the table. I didn't accept the exchange.

Three times a charm, right? Not if you shop at Levitz. The third table came, again with a crack in one of the tiles. UGH! Realizing that a tile cannot be repaired but wood can be refinished, I call Levitz' customer service. Under warranty, they will come next weekend (February 18th) and repair the damage on the table. The woman I spoke to said it was a smart move to return the tables with the cracked tile, because they cannot replace the tile. Gee, ya think?

In the mean time, I found out that my buffet table and hutch were in fact discontinued. After having a minor fit, my refund checks are in the mail. Needless to say I will not be returning to Levitz for furniture.

This whole thing was like a $1400 lottery: if you get all your items, YOU WIN! YAY! Bonus prize: they arrive in perfect condition.

The point of this Blog is to vent my frustrations and let everyone know (in case you already did not know) that Levitz sucks! They need to change their slogan because I'm so not lovin' it at Levitz.

If you want furniture that lasts longer than IKEA, give the business to your local Mom and Pop stores, take my word for it, don't shop at Levitz.